Discussion:
WHAT MAKES A GOOD ROADSERVICE TECH?

After reading and responding to batman's discussion concerning the use of GPS on service vehicles, and the discussion started by edward T, concerning Managers, seeing that both discussions had simular issues in common, One of the things that stood out and was common was "GOOD TECHS".

Let's "have-a-go at this one, To the folks in FORUM LAND,

WHAT DO YOU THINK MAKES A GOOD ROAD SERVICE TECH?

I am interested in opinions from the Guys who are presently in "Road Service" and also those who were and have moved up into some form of management or have become Trainers.
  • Posted 9 Apr 2008 09:11
  • Modified 9 Apr 2008 19:01 by poster
  • Discussion started by roadrat
  • North Carolina, United States
"ARE WE HAVING FUN YET?"
Showing items 1 - 15 of 38 results.
lol i dont know yet
ill find out on saturday

figures though
i did a tilt cylinder a month ago on it and that was a breeze
now this truck is paying me back and then some
(shaking fist to the sky) **** YOU CLARK ENGINEERS!!!
  • Posted 13 Feb 2009 15:33
  • Reply by justinm
  • New York, United States
New York, New York its a heluva town..you know that The Bronx is up..and I'm Brooklyn down
justin, how did you make out w/ taper? aloris
  • Posted 13 Feb 2009 12:29
  • Reply by aloris
  • New York, United States
hey stranger
who do you think i got the solenoid from, and guess who supplied the previous 3? lol
the last thing i want to do is take apart another inj pump these days lol
  • Posted 13 Feb 2009 12:05
  • Reply by justinm
  • New York, United States
New York, New York its a heluva town..you know that The Bronx is up..and I'm Brooklyn down
justintime, how do you expect the electric shop to eat if your out running around playing w/b+ terms? also,leave your lunch-hooks off of inj pumps! aloris
  • Posted 13 Feb 2009 11:50
  • Reply by aloris
  • New York, United States
i put a solenoid on a delco steel nose starter a week ago (clark) lol but it was a relatively new starter that they hit with a hammer and cracked the plastic end cap and the B+ post was loose, my old employer had "fixed" the starter 3 times by replacing it in as many years, turned out it was a bad wire to the S terminal
a throw away society produces parts changers rather than troubleshooters

but
a lot of times when you figure the labor into the rebuild you can save the customer money by replacing an entire starter

same reason i dont rebuild JB2s anymore, it dont save any money and it dont come with a warranty for quality of workmanship lol

i dont think its so much a case of a "throw away society" but more of the average mechanic not being the jack of all trades he was a few decades ago

i can rebuild a starter, i worked in auto electric previous to me being in forklifts (and i rebuilt diesel injection pumps too), but at the end of the day its cheaper for him and i can get more done in a day by just replacing it

its been about 2 months since the last post b4 this 1
a lot has changed since
im sure we all noticed the shifting away from just throwing stuff away lately
  • Posted 13 Feb 2009 11:11
  • Modified 13 Feb 2009 11:13 by poster
  • Reply by justinm
  • New York, United States
New York, New York its a heluva town..you know that The Bronx is up..and I'm Brooklyn down
when was the last time you put a clutch in a starter motor ???. it,s a throw away society now
  • Posted 7 Dec 2008 20:07
  • Reply by kevin_k
  • dumfriesshire, United Kingdom
At the rate charged per hour most times is cheaper to replace than rebuild.If a trans job takes 40 hrs at 70$ per hr.Your out 3000 in labor only.Plus parts.Now you also have warrenty to consider.I used to rebuild engines for automotive use.1 warrenty will eat 4 engines,Yes you will get a warrenty if you do it long enough.I know its cheaoer to sorce a lift youself.I see a lot more replace with good used rather than repair.If you can buy a running lift for 5000 and a repair is 4500.Then repair might be an option.
you have to just weigh your options.
  • Posted 7 Dec 2008 03:04
  • Reply by proshadetree
  • Tennessee, United States
the industry has been built for fitters, it ended up being cheaper to put a new gear box on than repair it, it ended up being cheaper to fit a new engine than repair one (not in all case's)

I think now that the recession is on the way, things will change. Were not going to be a throw away nation any more?????????? (uk)

more repairing less replacing??????

your views???????????????
  • Posted 6 Dec 2008 18:27
  • Reply by upliftUK
  • leicestershire, United Kingdom
kjghkjhkh
reply to all above,
What makes a good road tech PASSION AND THEORY my grandgrand fathers used it
  • Posted 6 Dec 2008 14:36
  • Reply by LOGIC
  • Ontario, Canada
The simple things in Life are the greatest rewards!
yes sameish theory. get the kids out young taking things to bits and not let them away till they understand how it works
your old job sounds like mine the road from one side of my aera to the other is a 3 and half hour drive. we should all be paid well and appreciated mate. that would be nice. i quite like devon and cornwall ,nice countryside and belting GOOD CIDER.
  • Posted 13 Nov 2008 08:18
  • Reply by kevin_k
  • dumfriesshire, United Kingdom
Re; to kevin
Can I be the exception to this theory?...I'm a **** towny!
My dad was a teacher but a hands on engineer and I was getting my hands dirty from an early age...so same theory really!
I spent 5 years in workshops (site for Jung 10 months and rebuild for DAC the rest)...I left this and moved to cornwall and went on the road for Linde. I don't regret a second of it because by christ you HAD to be an imaginative engineer!!.
The poor management and obsessiveness with KPI's drove me out the door in the end. I was clocking 600-700 miles a week(about 300 in my own time!!) and working like a mule for no thanks whatsoever.
I'm happily working for a new start now and am paid well and appreciated!!...as we all should be!!! lol
  • Posted 13 Nov 2008 05:41
  • Reply by simon_k
  • Devon, United Kingdom
i agree with the farm raised theory generating good engineers. i know of at least 8 guys around here that were out in the muck when they were 10 years old. cracking engineers now that they have grown up , get the job done right first time guys. not 8 to 4:30 like a lot of the numpty,s that pull on overalls everyday
  • Posted 10 Nov 2008 20:01
  • Reply by kevin_k
  • dumfriesshire, United Kingdom
If I went in the hospital for an operation id have to rech under the bed to see if they lubed it or Id die.I cant go without dirt its a sin.Im kidding I just love the hands on and hate the office and phone,diffrent strokes for diffrent folks.We have had school trained and hard knocks trained you describe which is best.Never could remember all of the class stuff but its hard to forget the one that made you look stupid.
  • Posted 10 Nov 2008 05:26
  • Reply by proshadetree
  • Tennessee, United States
A good road tech. They are getting harder to find. If a younger tech is put on the road without the basic skills he will loose customers. 2 years in shop seems not much time, unless they have outside experience. Shop work seldom involves as much touble shooting. Most of it is big jobs that are too time consuming or need equipment not available on road. There is nothing that scares a customer than a tech working on the wrong end of the truck. I have seen it.
A little background. US Navy trained GSE. 7 years at a dealership. First 4 as shop tech. 24 years as tech for customer. Last 15 years as lead tech and backup supervisor. 24 techs, $50 million budget. Fortune 100 company. Last 7 years road tech for dealership.
When a tech comes in for warrenty and my guys knew more about the trudk than the dealer tech, I lost some respect for the dealer. I have seen the top of the class in auto tech college be nothing but a waste of time. The best techs have been farm raised!!! Learned very basics very young. Lefty- Loosey etc.
A road tech can not be foul mouthed. Watch language. What you say at customers will be your company image. What you do will be your company image. The way you work will be your comany image. Just because the guy at the dock will not see the bill doesn't mean he many not have some input as to who should be called on next breakdown. Work and Act like the customers top management is watching. Maintain an image you would expect of the person servicing your own car or truck.
I am the go to guy still. I don't hold back any knowledge.
I will teach the younger techs everything I know. I am basicly lazy. I figure the more they learn the more they can do on their own, the more I don't have to do. If I could get thru the day without getting my hand dirty, just answering the phone and teaching. Just dreaming I guess.
  • Posted 10 Nov 2008 02:02
  • Modified 10 Nov 2008 02:09 by poster
  • Reply by oldmanforklift
  • Arizona, United States
I agree your statement about bring the seat out next PM. When I worked for a large dealership I would keep a file on all the customer's PMs. So I could phone when they would come up for their next PM and ask if they wanted any of the other repairs done at the same time.
  • Posted 1 Nov 2008 12:30
  • Reply by Jenn
  • Alberta, Canada

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