Tcmgirl you might want to take a deep breath and reread your own rendition of my statement. I did not say that other companies would not try hard to take care of customer problems or manufacturing mistakes. I said that no company would try harder....Your quotation marks around "only company" imply that I said your dealership or mfg would not try just as hard as Toyota...But I never used the words "only company"....You made that up. The negative comments about Toyota are coming mostly from competitors. How can I prove that? Market Share.....And I am not afraid to say that...And your comment that Toyota makes a lousy, poorly supported forklift with a "rotten dealership network" is untrue. Ooops, you did not actually say that did you? Even though I put it in quotes, you still did not say that.

I was reassuring this customer that Toyota cared about its customers, as I am sure all forklifts mfg do, and to stay the course through to a satisfactory solution. I am proud of the industry I have made a career in and respect my competitors. Without y'all Toyota wouldn't need sales folks!!

Enuff said, OK? And btw....Happy Holidays!!!!

steve l,
Your comment "no company in this industry will work harder making sure you are satisfied than Toyota and its dealer network" is a very disrespectful comment. I understand you take pride in your work and what you believe in, but to say Toyota is the "only company" that will work hard to make sure you are satisfied is wrong. I am a TCM dealer and both myself and all TCM employees take pride in our product as well and will do whatever we can to satisfy our customer. I'm sure Hyster, Yale, Crown, Cat, Nissan, Komatsu, etc... feel the same way too.
I would be afraid to say such a comment for other people to read since if you read through other discussions there are a lot of negative remarks towards Toyota and its dealers.

We are a dealer for Toyota and have had great luck with the unit. All my customers seem to be really happy with their decision to go with the Toyota.

calboy,

Did you see the news this week about big layoffs at Crown! Tis the season! By the way Toyota (cars or lifts) has never laid off an American in their history.

if your looking for a true manufacturer and not assembler, you should go with Crown. they are 86% of more vertically integrated when I visited them 2 years ago. Wow what a plant.
watch out with the Toyota, when you life a load the *** end comes off the ground! I think Crown over-engineers their trucks to make sure that does not happen. Also watch out for their mast... they allow you to tilt all the way forward and lift the load to the top! not good...... crown does not

Steve I

They have a max lift of 220 inches with data plates listed at 24 and 30 inch load centers. We had asked for the ratings at 27" LC. Our products are 48 and 54 inch wide.

We requested a list of capacities at 12inch lift increments. The data we received actually showed less capacity at the 27inch load center then the 30inch listed on the data plates. This data we were told came from Toyota. I know it can not be correct. We are lifting rear tires off the ground at lower heights and weights than the data provided. It will I am sure be handled by Toyota, Its just taken alot to get some action.

Hi Wallboard,

I would have understood your comments in a different light had you said "Allways double check the capacities when you order forklifts from a new vendor". Not just Toyota. Perhaps, though, that was a what you meant?

As to the other details you mentioned, I am sure that your company has purchased the safest forklift available no matter how the SAS is implemented. I am also sure that your local dealer will work closely with your company to quickly resolve all issues of dissatisfaction.

BTW how high are you lifting these loads? What is the load center? You have got me curious. 25 years in the business and I just can't help myself.

I can assure you of one thing. No company in this industry will work any harder making sure you are satisfied than Toyota and its dealer network.

Respectfully,

Steve

Hi Steve I

First thing- this discussion was off topic before I typed a word.

Second- Cost of Trucks was not the deciding factor, you are correct the Toyota trucks cost more. The main reason why Toyota was chosen is because of the safety features of truck. The SAS system was the big selling point and the axle lock cylinder. The thing is after receiving our trucks we find out that the axle lock cylinder is not a feature used on our trucks. Although the brochures on the trucks and Toyotas web site also mention it. It was also listed on our quotes.

Third - The loss in capacity is significant, nearly 2000 lbs. at the same lift height and load centers. That may not seem like a lot to some. But when you have the change operating procedures and loose productivity it is a big deal. The attachments used are the same model Cascade carriages used on our Yale trucks. The only difference is that our new attachments are 200 lbs lighter. That was a result of a fork with a lower back and Cascade re-engineering.

You are correct, our problems have a lot to do with the dealer, but Toyota had a hand in the specifications of our trucks and they were both informed of our load weights. We were assured that the trucks ordered would handle the loads.

I am not saying Toyotas are a bad machine, they seem like they are well built. I am not a complete Yale fan either. I could write a book on the problems I have had with them also.

Thanks for your comments

Hi Wallboard,

Thanks for the comment that has nothing to do with this discussion. Nonetheless since we are here to help out. It sounds like you have an applications problem and need to get with your dealer. IMHO, no manufacturer builds 15,500 lb capacity units that lift so much more than 15,500 lbs that they would qualify for a comment like "can't even come close to lifting what our Yale's can". Not sure what the problem is but it sure isn't Toyota's fault. Lost load centers, attachment differences, fork sizes and weights all will impact on a forklifts usable capacity. Those are dealership issues. Nice shot at Toyota though.

By the way since Toyota is much more expensive (times 11 forklifts) on those capacity forklifts than Yale why did your corporate switch to Toyota? I bet that would be of interest to everyone.

Good Luck!!

I know this was about the 8 series trucks, but I just started reciving my first Toyota trucks which are still in the 7 series. 7FGU70. I have recived 7 total of 11 ordered. 6 of the 7 have started setting all kinds of codes in the engine (GM 4.3). One truck had ran less than an hour.

These trucks are replaceing our Yales GLP155 models. The Toyotas which are the same base capacity can't even come close to lifting what our Yales can.

Our corporate headquarters has since put a hold on a second order we have placed.

Allways double check the capacities when you order Toyota.

I've priced both...Toyota and Hyster cost pretty close to the same amount. Depending on where you are in the US, Hyster is more pricey. Toyota does have a great lease program though.
I haven't had any problems with my new Hysters, and I have over 100 of them total, both cushion and pneumatic. The wet disc brake option on the 8,000lb pneumatic Hysters is warrantied for 10k hours! My Hyster dealer did a parts pricing comparison and it was well over 20% difference. The Toyota salesman didn't know what to say. Maybe the Toyota truck is better, but the Toyota salesman got out hustled (or maybe I did!)
So far no problems and its been about a year...cross my fingers! I'll probably show up tomorrow with 5-10 machines down. But like I said before, the Hyster dealer support is great. My care reps at the various locations show up at least once a week to make sure everything is going okay and do surveys on tires, forks, etc. I guess Hyster just gives me peace of mind.

hyster parts might be 10 to 20% less
but the toyota will break down half as often
you do the math lol

in forklifts you get what you pay for
buying more expensive trucks fleetwide may save a substantial amount more in the long run than buying trucks with a cheap initial acquisition cost

this is why brands like toyota and linde do quite well even though they are higher priced

I will agree with Mr. Toyotaman. The 8-series is a strong, good product. I have a lot of colleagues that use Toyota and love them. I personally am a Hyster user and like them for the simple fact of the dealership I use. Plus, the new Fortis series is a good machine. I run 17 different facilities in OR, WA, & northern CA & Hyster always has the part, rental machine, or service tech when I need them. Plus, Hyster parts are reasonalbly priced, something I cannot say about the Toyota machines. Their parts seem pretty expensive from what I have encountered.
Otherwise Toyota is a good mfg & they do have a good product. But, everyone's truck has to be decent anymore, otherwise they wouldn't be around. Best advice from me would be to find a dealership that cares, no matter what the brand is, like I have done.

at the end of the day it,s not the make of truck because there all starting to merge take new toyota electric it,s just a rebadged BT. nissan rebadged rocla. jung, boss,yale all the same. hyster rebadged ormic italian crap. it all down to the driver and applaction and the sales man most salesmen will try sell the customer wat he wants to sell not wat the customer needs

What??!!??