I have seen many Toyota enthusiasts on this website so I have a good industry question.
I have personally witnessed many "cheap" Toyota leases end up in huge backcharges for things as minor as pedal pads, paint jobs and questionable tires. It seems to me that Toyota buys market share by subsidizing their lease rates then backcharging the customer when the lease is over to make up for the inflated residual. The Toyota dealer sometimes tries to trap the customer by offering to roll the backcharges into a new lease with even greater residuals and subsidized rates futher trapping the end user into being a lifelong Toyota user.
To be fair, I want to emphasize that this is witnessed only by our local Toyota dealer and I don't want to speak for Toyota in general but I would like to hear some responses by past lessee's and other Toyota buffs. I would like to know if this is a local phenomenon or if this is how Toyota is grabbing market share.
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This is down to the indidual dealer and I am sure not a Toyota policy. My advice would be to change dealer now, you might be surprised how soon those backcharges would be completely waived.
This is a dealer to dealer decision. Normal wear aand tear means different things to different people. Some people understand this to mean paint, tires, and dings. Other understand it to mean the above plus OHG, Forks, LBRs, Rims.
Most lease contracts are written in a way that normal wear and tear is tollerable at the lease end so the customer can feel confident that they would not be charged for cosmetic damages. However, I have seen some Toyota leases worded in a way that leaves the end of lease inspection purely in the dealers hands and nothing is written in the contract to take care of cosmetic damages and normal wear, say on tires. That is why I posted the question, is this a nationwide Toyota tactic or just used by some dealers?
batman,
This is a dealer by dealer dicission no matter what manufacturer you represent. Any dealer could do this, which is why the dealer support and relationships are so important.
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