Dear Sir,

We are direct providers of Fresh Cut BG, SBLC and MTN which are specifically for lease/sales, our bank instrument can be engage in PPP Trading, Discounting, signature project(s) such as Aviation, Agriculture, Petroleum, Telecommunication, construction of Dams, Bridges, Real Estate and all kind of projects. We do not have any broker chain in our offer or get involved in chauffeur driven offers.

We deliver with time and precision as sethforth in the agreement. Our terms and Conditions are reasonable, below is our instrument description.

The procedure is very simple; the instrument will be reserved on euro clear to be verified by your bank, after verification an arrangement will be made for necessary bank documents and stock testing expenses, the cost of the Bank Guarantee will be paid after the delivery of the MT760,
Description OF INSTRUMENTS:

1. Instrument: Bank Guarantee (BG/SBLC)
2. Total Face Value: Eur/USD 5M MIN and Eur/USD 10B MAX (Ten Billion EURO/USD).
3. Issuing Bank: HSBC Bank London, Barclay's bank London and USA,Credit Suisse and Deutsche Bank Frankfurt.
4. Age: One Year, One Month
5. Leasing Price: 6% of Face Value plus 2% commission fees to brokers.
6. Delivery: Bank to Bank swift.
7. Payment: MT-103 or MT760
8. Hard Copy: Bonded Courier within 7 banking days.

We are ready to close leasing/sales with any interested client in few banking days, if interested do not hesitate to contact me.(WE MOVE FIRST)

Regards,

Robert Francis
Skype :robfrancis7
+447546769978
+447031956543
[email address removed]

jordan contact me if you get a chance to discuss your maintenence needs we not only do forklifts but facility needs also. Ive been in the business for over 40 years and at best I can help you with your needs.

Rich
I am looking for a new Nissan in the Allentown area, are you the dealer for the area and would you be able to provide me with a new Nissan?

Jordan,

I`m Rich Reinhart and I am the Account Mannager with MHS Lift, the Nissan/Unicarrier dealer in this area. I would like to set up a meeting with you to discuss our programs and capabilities in the lift truck service and support area. We also do Allied and Racking, Dock and Door as well as training. We specialize in service tracking and audits to help you control your costs and get the maximum utilization from your fleet. Feel free to reach out to me at [email address removed]

pengate or arbor material handling will take care of you.

I find the best way to check out a company is to ask for referrals. Although the prospective vendor is only going to give you customers that are happy with their service, calling those companies & asking questions that pertain to your circumstances will give you clues on which vendor is right for your specific needs.

Ask for referrals in different sectors (manufacturing, retail, distributor, etc) to try to match one to your sector. If you're in retail, your needs will be different than a manufacturer.

you can get information from all the service departments from every company that deals with lift trucks and that is a start...
but they will be competing for business so what they offer and their pricing will be very important but may not be the same in how they invoice it, expense recovery is dealt with in various ways when they invoice it.
But i would try to get input from any local companies if you have the opportunity to talk to anyone from them and see how they feel about the level of service they are getting from the service providers they deal with.
Alot of people looking for service do tend to go with independents because of their cheaper labor rates but you should consider that if you need factory support it will be more difficult to get it through an independent versus getting it through a dealer.

As far as billing?
everyone has their own way of recovering their overhead expenses that and i have witnessed, there are several ways it has been done from my experience dealing with dealerships and independents both.

They all have their own way of recovering labor, parts, vehicle and fuel charges, and yes travel time which is part of the labor expense, the tech if he is fair will bill his travel time out evenly from one customer to the next fairly if he is an honest minded and organized tech.
Of course some companies may have a set travel time and fuel charge standard applied to every job depending on the distance traveled to your business which is something you both will have to sort out if you have multiple machines that are serviced at the same time. You wouldn't want to be billed the same fuel and travel time charge for every job he opens while he is there would you?

Not to mention the level of service the technician gives, they all are supposedly giving you the highest level of service according to the people you talk to at the service office but in reality not all techs are the same, their level of service vary's also depending on their level of training and commitment to their job. This area can only be determined by you once you start the service on your equipment and will depend on you monitoring what he is actually doing versus what you are being billed for. A good tech will keep you informed on every aspect of the job, so keep this in mind when dealing with them, the tech is the key to the quality and level of service you get.
dealerships will tend to have a network of technitians that could be sent to you so when you call for service you may not get the same tech every time unless you specifically request a certain tech, independents will most likely not do this and you will be dealing with the same person but the quality of service you get from him still applies to what i mentioned above about how he reports to you what he does.

hope you can make sense of all this and hope it helps in some way

I would take these guys up on their offers of presentations then I'd visit each dealer location in addition, I'd do one trial PM service with each, they may offer this as a courtesy? Observe the tech at the service, look for safety, housekeeping, documentation, quality of work, and personality, a red flag for me is a disorganized and dirty truck which could be an indicator of attitude and quailty. I had a similar experience where I found myself shopping for a local dealer and finally narrowed it down to two. #1 was eliminated because they couldn't provide parts (limited parts in stock VMI not offered) and field service support as we required, #2 was chosen because they had very good parts support (parts in stock & VMI) and good field response times. The issue with #2 dealer was the quality of the tech, we required someone experienced and ready to go what we got was everything in between. After 6 tech's we finally choose one that was a good fit for our application. In closing, sales and product support sales can visit your location and present what they have but in reality it's the tech the front line guy you will see daily and the guy that's going to keep your operation running. For you dealer sales guys don't forget to include that in your presentation.

Jordan, I use one of of the companies that contacted you as we are in the Lehigh Valley also. If you would like to talk send me you email and we can set up a conversation.

Jordan - my name is Mike Carra and I represent CSI Material Handling; Toyota's forklift dealer in the Lehigh Valley. I would love an opportunity to discuss the comprehensive service plans we offer, as well as the customized fleet management reports we would provide at no charge. I can be reached by phone at (610) 751-3173 or by email at [email address removed]. I look forward to a meeting with you.

Good afternoon Jordan. I was forwarded your message also, I'm Mickey Figueroa from the Modern Group. We are the Hyundai Dealer in your area. I would like an opportunity to discuss your service options with Modern. We can put together a customized service plan to meet any specific needs you have and we also have our own tire trucks, dock & doors division, construction division, etc. We can be your one source service provider. Please contact me @ (484)955-6923 or you can always email me at [email address removed]. I look forward to meeting you soon. Have a great weekend!

Hi Jordan, Mike Edmonds here, from Eastern Lift Truck Co. I'm our Corporate Marketing Manager. Someone within our company jsut happened to notice your recent post and asked me if I would respond with an offer to help. Eastern Lift is the Hyster (and Yale) dealer in the Lehigh Valley area. You mentioned you have a proposal from a Hyster dealer. I assume you mean us. Either way, we'd like to sit down with you to review our various service programs to make sure all the details are crystal clear. We don't want you to have ANY surprises. For more than 45 years, our company slogan has been "We're Known For Good Service!" It's a core value for all 800+ of our employees and we've won numerous accolades to prove it. I invite you to contact Jeff Yoder, Allentown, PA Branch Manager or Matt Steigerwalt, Customer Service Reps Manager at (800) 332-9035 to schedule a low-pressure, informative review meeting. We're here to help. Have a great day and we hope to hear from you soon. -Mike

Jordan, I would encourage you to decipher and clarify their scope and quote.

If repairs or PM's are flat rated, what is included, what is extra (parts). Then what is a fair labor rate for break/ fix repairs, overtime etc.

johnr j hits it right on the head. A good and comprehensive service proposal should take into account all the factors he mentions and possibly more. At a minimum a typical proposal will include a basic PM rate ( flat rate ) and a complete explanation of what is included.
Along with that, the proposal should include a quoted labor rate for remedial and emergency repairs as well as a repair parts pricing rate. It should also be clear as to what surcharges and or additional fees might apply ( fuel, shop supplies , environmental fee's ). Other things to consider might be the proximity to your facilities and parts availability. You might also consider support, Will your salesperson/ CSR be there to act on your behalf if there are issues or problems.

To be honest don't really think any one can help you for the following reasons:
1. No one on these boards has seen what these proposals are except you..
2. And if we did have them, no one knows what you and or our company specified what type of service your company is looking for. What were the parameters each company was given to quote on??? - there are lots of ways service quotes can be provided - from a periodic maintenance agreement (planned maintenance agreement) to a full maintenance program or just a time material program or....- they all have different terms and pricing based on what you are looking for and have specified.
3. No one knows what the working environment is, for all we know truck they might be working in a "pickle foundry", what make & type of equipment that is being used >ICE trucks can be a 3000lb or 15,000lb+ lift capacity, expected annual hours of actual usage (not clock hours). Travel distance from the various lift truck dealer ship to your facility. You don't say if this equipment for your new facility is new or used - could be equipment transferred in from the "old" facility - no one knows. All these things and other factors can go into a proposal(quote).
4. Maybe if you asked the companies to see a an example of a invoice for service for the type of program you are looking for they just might help you so you can see how they are structured.
5. Maybe for starters you can ask each of the companies to clarify those areas in their quote that you don't understand.
6. Usually there are no "hidden" fees 99.9% of the time it is a lack of understanding of what is and isn't included in a service program. For example, a full service program - won't cover customer/operator abuse - those repair are extra invoices, usually x number of tires are included in a proposal, if the customer wears out more than those, they pay extra, if customer use units longer than planned, the extra hours are billed. Some customers think these extra invoices are those "hidden" charges.

GL