I will agree If you listen to customer he will let you know whats going on 90% of time.And most of what you see is what you have seen 500 times before.Its the new gotya that I like, it makes you think.I do get 10 to 15 calls a day" I pulled a drain plug and oils coming out what do i do?"I dont mind helping but some dont even want to think they want spoon feed.