Where in you hear a service tech complaining do you see a clock cutter.You did it so everyone must?I have to look at myself when I shave in the morning and stealing and cheating my customers is not something I can deal with.Like I said I work for a good company we do have GPS never had a word said to me over stoping by the parts store on way home or the home depot to pick something up.Not driving 10 miles to just if its on the way.Also have took 1 hr lunch look at my clock card its there.I have also worked 12 hrs and put on a lunch when my tale was under a lift all day.Most days I dont take lunch but have to clock it.I dont leave early because I dont want my boss getting heat over a van going home early.They never said your tech didnt take lunch because his van hasnt moved in 12 hrs Yes they have fired techs that were at home when they were clocked at a job.I like what I do, if I worked for a crapy place Id move on.Pride in your work is what puts you over the top if you or a 40 hr a week guy and get home.Look at your work compared to a person who has made this his trade.Im a service tech,for my company or somewhere else.My boss knows that, yes we have less than perfect techs I pitch a fit over because I have to go behind them to fix their nasty crap.Ive said before boss should go look at service done your work shows in what you leave behind.I welcome fresh looks at my service maybe Im overlooking something.I never lost a spindel to lack of lube or a carriage to not having hooks adjusted.I understand some customer dont want things done but you can do a lot on a pm.Spark plugs then wires then cap and rotor.Ive took a beating over that but not form a customer service labor cost less than regular work at our shop.Yes i want my company making money but I also want a customer that wont even look your way when you come in offering cheaper rates.Look at your paper work check your parts per van you will find your slackers every time unless your out golfing on the clock and dont have time.I dont call on customers anymore because I dont need the heat of why were you at this man for 30 min and dont have a bill for them why do you have a bill when I dont have a call.Customers still call me on my phone not company phone because they dont want to talk to the answering service they want a human then I have to call in a service call.Yes crap is spred over that near as I can figure they need the manpower to watch GPS so we need a robot for the phone Im r2d2 leave a message at the beep press 3 for english press 9 for spanish.Management take notice your tech represents you if you have crap in your crew you are crap.If you have good techs your good.Get off your butts and check on them the old fashion way,not with a babby sitter.Now to realy get home are you at the office posting this or at home?Waste is waste get off the computer and do you job.If your at home you now are the tradesman who wants the best for himself which leads to the best for his employer