Bbforks don't know about over your side of the pond but over here lots do want things for nothing. We are a large end user when we deal with a supplier we insist the supply us with the same info/software laptops etc they supply their techs. It costs us but we get it every time. We use steds, Judit etc fully licensed same with BT/Toyota. The only company we struggled with was Hyster/Yale so we showed them the door (they're determined to get back in but no chance). There should be more help for the better independents like yourself but the bad ones spoil it every time