Hello All,

I am looking for any qualified opinions and those who have experienced an order picker stop from a flat battery mid use sounding an audible alarm and error code.

Here goes, start of my evening shift I unhook machine from charge previously left by worker from morning shift. Battery says 60% and off I go to pick orders. Travelling at top speed in fully lowered position the machine suddenly stops causing me to face-plant into the windscreen and ultimately results in hurting my lower back from the unexpected stop. This has happened before and left me uninjured but on this particular day I was caught unawares.

The company I once worked for denies the order pickers ever stop from battery fault like I experienced. The batteries were old and the mechanic stated to me the battery gets a false charge from leaving it on for only 20 mins causing the battery meter to display a higher percentage of charge then what is actually left in the battery. Each time the machine stopped and alarm sounded I would have to turn the key to off and back on again, this allowed me to drive for a short time before it happened again and again.

Please help me with any info regarding this being a known problem to order pickers, error code, etc. The machine was a Raymond Order Picker that could go 8 metres high.

Ultimately I have been left disabled from the three spinal surgeries to correct the slipage in my spine that resulted from the whiplash at the hips when it stopped suddenly. Officials tried to replicate by taking foot of dead man which the machine came to a steady stop with the driver ready for the stop. A driver who is relaxed and not expecting the stop will face-plant the windscreen on most occassions.

Thanks for taking the time to read ny post, I appologise for the length but I am desperate trying to take on one of the worlds largest companies as an ordinary disabled man.