steve l,
Your comment "no company in this industry will work harder making sure you are satisfied than Toyota and its dealer network" is a very disrespectful comment. I understand you take pride in your work and what you believe in, but to say Toyota is the "only company" that will work hard to make sure you are satisfied is wrong. I am a TCM dealer and both myself and all TCM employees take pride in our product as well and will do whatever we can to satisfy our customer. I'm sure Hyster, Yale, Crown, Cat, Nissan, Komatsu, etc... feel the same way too.
I would be afraid to say such a comment for other people to read since if you read through other discussions there are a lot of negative remarks towards Toyota and its dealers.