Bob, I do in fact fix lifts for a living. I remember the issues, however you covered them yourself. Why should I? I have worked at other dealers, and the issues are the same with other brands. They always tell me over the phone, " have not heard of this." I had 6 pallet jacks all with the same problem (not Crown). When I call the tech support number, the rep tells me they have sold hundreds of these pallet jacks and have not heard of the problem I am having.
The 5200 is just and evolution. It is the same truck as the 5000. It is not a new truck. The 5000 evolved with fixes from the factory. A newer 5000 would be about the same as an early 5200. The truck is still evolving, just like every other brand of truck.
As far as the advertising, I am a service guy, so I was not aware of how they advertised. However, when you make a post, get your facts straight. The TSP6000 does not have the same access 1, 2, 3 as the reach, and it does not have problems with rough floors. The traction and hydraulic control modules are currenty made by Curtis. Proprietary modules? All brands have them.
Bob, you still are evading the question of what brand you are affiliated with.