Glad you asked. I was with the Crown factory store for 19 years. Great company and great product. The Crown 5000 series replaced the 3500 series, which was the standard by which all other Reach trucks had to aspire. The 5000 series came out, new from the ground up, not a single major part on the truck was the same. Sold it to all my large fleet customers; mostly high usage 24/7 grocery and cold storage facilities. It had overheating issues, motor failures, both main gear-box and steering box failures, stability issues-when the truck was unable to gain tire traction on uneven or wet floors, cable issues causing corkscrewing of the cables every 150 hours, contamination of metal shavings in hydraulics from the main valving block which contaminated every cylinder on the unit, it just went on and on. The Crown factory and engineers dismissed the many customer complaints and issues for almost 1 1/2 years, saying they were unusual and isolated issues. After almost two years, and many companies buying a 2nd and 3rd order of units and still having extreme down time. Many went to Yale, Linde, and others. The factory finally called a meeting in New Bremen and took us all into Crown Engineering's basement and showed us row upon row of tables labeled with issues that had been identified. Over 87 different issues. They explained that 56 issues had fixes in the works, but 31 were still unresolved. When it was determined that 8 major items could never be resolved. The Crown 5000 series truck was re-engineered and re-released as the 5200 model. Crown did finally step up to the table and rebuild, replace, and or refund clients. They spent millions of dollars making up and asking many long-time Crown users to come back. If you remember, Crown dropped All National advertising and many other promotional campaigns and used these dollars to pay for the damage that was done. Sad but true. To this day, many Crown clients remember that they were not told the truth, and eventually told that they were lied to as well. Sadly I left a few years later. I value my relationships built on trust and credibility. I really had hoped for the "liftdoctor" to have been honest about the Original 5000 unit, but then I realized that he does make his living repairing Crown's.