I have to agree with Ed The field tech is not represented in most meetings and is left out of many decisions. It also seems that many companies also feel that service representatives are also a dime a dozen. The primary reason for most companies to hire a technician away from a different dealership is to expand customer base. Of course all this changes when you have the skill-set needed at the moment for acquiring a new customer or handling a current issue. After that you are number whatever.