the store i work at has a fairly impressive fleet of lift trucks for a retail operation. the guys in unloading are tasked with routine maintenance and repairs. no one has been trained by the manufacturer or a 3rd party. any training was in house with possible support from c.o. by phone.

we have a yale electric walk-behind pallet jack in operation with the throttle and reverse.... switched.. this also affects the emergency stop button on the handle, between the throttles, which normally stops the machine from squishing the operator against a wall. it now does the opposite..

it now acts as a reverse, which would pin your *** instead of making it impossible to pin your ***.. management is aware of the issue. its not locked/tagged out. keys are still in it.

I wanted to tell the story cuz A: its kinda funny. B: i want to fix it before someone smashes a pelvis. C: i need to know if i need certification to repair it.. and i need to know where to look for a guide? il have a model # tomorrow.

id say where this is, but i'd be fired probly