Report this forum post

A few remarks from me, basing upon my personal experience.

There are two main types of the customers in online transactions:
- "the refurbishers", who want to get the truck to resell it.
- the endusers, who wants to buy the truck and work with it.

The first want to buy possibly cheapest truck, make the repairs, paintings etc. and sell it as "nearly new"
They don't need the warranty. They need the exact specification, a RELIABLE and possibly detailed technical info about the condition of the truck, the REAL workinghours, etc to enable them to presume the refurbishment costs and the possible margin. Other words, they need the information which sometimes definitely exceeds the endusers requirements.

The enduser, from the other hand, expects the basic (but exact) specification, information about the overall condition of the truck, warranty conditions (the longer, the better), service avalability, location and costs, many nice pictures, the price (I personally hate the tabs "call to get the price" very often visible on the dealers pages), delivery time, informations about the attached documentation (operators manual, certificates, spare parts catalogue etc.).
Very good impression makes the "references" page, where the letters with the positive opinions from the previous customers are visible.
Of course, for the endusers, the "quality levels" markings can be used, like 3,4, or 5 stars or "basic", "premium", "awesome" ;-) but they must be clearly and with all the details defined on dealers page.

To be frank - I don't believe in international or national codes of ethics in sales, because very often the people have different recognition of the ethics in bussiness.
At end of the day, what really counts is the the dealers reliability, clear information and simple honesty of the dealer.
On our (average in size) market in Poland, the information about cheating suppliers is spread very quickly.
  • Posted 11 Feb 2014 23:38
  • By Karait
  • joined 21 Jun'09 - 355 messages
  • Poland
I know your deepest secret fear...
J.M.

This is ONLY to be used to report flooding, spam, advertising and problematic (harassing, abusive or crude) posts.

Indicates mandatory field
Komatsu FD25T17
Braeside, Melbourne, Victoria, Australia
Hire
Maxlion FDR50
Hangzhou, China
New - Sale
Upcoming industry events …
March 3-7, 2026 - Las Vegas, NV, United States
January 28-30, 2026 - Bangkok, Thailand
31 March 2026 - Dubai, United Arab Emirates
Global Industry News
edition #1261 - 18 December 2025
In this week’s Forkliftaction News , we report on an activist investment firm increasing its stake in Toyota Industries Corp (TICO), in a bid to stop the privatisation of the materials handling equipment manufacturer... Continue reading
Komatsu FD25T17
Braeside, Melbourne, Victoria, Australia
Hire
Maxlion FDR50
Hangzhou, China
New - Sale
Global Industry News
edition #1261 - 18 December 2025
In this week’s Forkliftaction News , we report on an activist investment firm increasing its stake in Toyota Industries Corp (TICO), in a bid to stop the privatisation of the materials handling equipment manufacturer... Continue reading
Fact of the week
The two internal cavities in our nose called nostrils function as separate organs. Each nostril has its own set of turbinates and olfactory receptors. The two independent organs work together through a mechanism called the nasal cycle, where one nostril is dominant for air intake while the other rests and is better at detecting scents.
Komatsu FD25T17
Braeside, Melbourne, Victoria, Australia
Hire
Maxlion FDR50
Hangzhou, China
New - Sale

PREMIUM business

BSL New Energy Technology Co., Ltd
BSLBATT - practical expertise and excellent design in the industrial lithium-ion battery market.
Latest job alerts …
Bensenville, United States
Monmouth, IL, United States
Bensenville, United States
Fact of the week
The two internal cavities in our nose called nostrils function as separate organs. Each nostril has its own set of turbinates and olfactory receptors. The two independent organs work together through a mechanism called the nasal cycle, where one nostril is dominant for air intake while the other rests and is better at detecting scents.