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We take the truck to the workshop only in two cases:
1. Total renewal (for example as a preparation for the further sales)
2. Engine main repair, when we need to check the truck after it.

Other cases, including the transmission job (hydrostatic for Linde), we do on customer site. The technicians are sufficiently equipped and technicaly prepared to do it.
We do it to reduce the repair time, raise the first-fix factor and reduce the costs (truck transport to the warkshop).

Sometimes we take to the workshop only some assemblies like electric traction motors, or attachments.

Usually, even the complicated work on site stops the truck for maximum 48 hours, usually less.

We find, that customer appreciates this.

Sometimes the customer ask us to remove the truck from his site for the repair, but it's rather rare situation (costs, prolonged time etc)
  • Posted 14 Oct 2013 23:39
  • By Karait
  • joined 21 Jun'09 - 355 messages
  • Poland
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