I went on Raymond web site and could not find a straddle truck. What is the model #?
The reason that the customer can't use a reach truck is because of the visibility through the pantograph at low levels and the height of the pantograph when it is collapsed does not allow him to access his top beam without hitting the ceiling.
This is ONLY to be used to report flooding, spam, advertising and problematic (harassing, abusive or crude) posts.