Spot on there Normandy, I think the FLT industry think they can replicate the car industry, it's totally different in so many way's and as you say impossible to work efficiently, so much relies on the customer giving you the truck, we're it has broke down on the plant, towing it to an area designated, then you have to wait for someone to tow you, all the health and safety rules for different places which seem to alter on a monthly basis, traffic jams between sites, inductions out of dates, hot work permits, and many many more that pop up everyday, this happens before you actually get to work on the truck.......the problem we have is accountants who don't understand how the job works..