In the case of Hyster, which I can speak about because I work for the dealer, the information is protected by Hyster and not the dealer. The dealer pays for the information, and much of it is confidential/proprietary and we are not allowed to copy nor distribute the material. I am open to helping any one any time and will share information. Will I give you information, yes, will I copy a manual or copy pages? Not if it says I can't without higher authority authorizing. I have had bbfprks experience from some competitors, but not usually. Most will share info but not distribute confidential material. Any employee of a dealer who distributres confidential material can loose his job and/or cause the dealership to loose their right to sell that brand. Again, help is one thing. Most manuals are available from the dealer for a charge, don't know if all manuals are available. Barloworld has had it's own training department, Hyster says a tech must be certified on a particular series of lifts in order to perform warranty work.