What his concern is that Hyster, Yale, Cat and others have programs that only the dealer can get into via Laptop. You can not get these programs period. It not only affects the little guys, but the customers who no longer want that dealer doing the maintenance have no choice but to use them. I have this issue now where we took over a Yale account and sometimes have to call them in to hookup the laptop to trouble shoot the lift. It needs to be addressed.