I agree with John also. I've been in this business for 23 yrs. I've been in Product Support for 14. As a PSSR I'm factory trained as a trainer. It doesn't matter how good, thorough & informative our training is, if no one enforces it after we are gone. Unfortunately a lot of Business Owners just want the certificate to show that their operators have been trained per the OSHA Standard 29CFR, 1910.178. The training is just step 1. If it's not enforced in the work place, it's a waste of time!