hello, i would like to chime in on this conversation. i can't speak for all dealers but most invoicing and quoting software allow you to use a generic part number or generic item name like "forklift parts" in order to produce a quote without the actual part number being used. we use this feature to quote someone we think might just need a part number to shop us around. i do however provide part numbers to customers who have a history of buying from us. they need them for the PO's they have to generate to place an order with us. looking up part numbers is time consuming and requires a large reference library ( manuals, Cd's, etc..) that don't come cheap. since we are one of the largest independent parts only operations in TEXAS we have to have access to all makes not just one or two particular produce lines like a dealer. if your in the business you have to invest money in reference materials no way around it. however, if you don't mind waiting a day or so for a response SMH does have a part number look up service but you need to do enough volume for them to offer it to you for free. we use it only when we can wait. otherwise i just call or email my dealer contacts and they give me part numbers and prices in return for my business. they know i don't wast their time shopping them around for a few dollars less. i need fast and accurate quotes and after 10 years in the parts business all you need is a handful of reliable dealer contacts to do your job.