As a buyer with access to multiple vendors, our rule of thumb is to give the order to that special one who does all the leg work and faxes the parts pages and prices from his software. We know what it is like to have wasted time and apreciate and compliment that salesman. We will only order elswhere if the back order creates a problem with our customer.

As a seller we work very hard to stock the parts our customers need and give rapid concise answers asap. The result is we build up ongoing relationships. NB truck down situations are almost never faxed or emailed , it is 99% of the time a phone call.