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As an answer to your question, if your techs are working 6 and billing 8, they are **** over their customers. Put yourself in the customers shoes. Would you accept this if it was a repair to your car maybe? I would'nt.
  • Posted 25 Oct 2010 21:38
  • By chublil
  • joined 28 Jul'09 - 187 messages
  • California, United States
Fix it right!!!

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Fact of the week
According to studies published in the English Journal of Medicine, the impact of daylight savings is revealed by a 24% increase in heart attacks on the Monday following the spring shift forward. When clocks move back in autumn, heart attacks drop by about 21%, suggesting that loss of sleep is an important driver.