some points in response: we provide demo's to anyone with insurance but we will not let them stay over the weekend. i agree though that if a dealer wont offer a demo they are or at least might be afraid of their product. as for the "free" service work, i have experienced all of the things that ed mentioned and my response to the customer has always been "if i cant fix it you dont pay" but you cant decide you dont like the price and get off without payment, if this isn't acceptable call someone else. we have a lot of chemical plants and refineries and they all require generalized and in most cases site specific. we do the general anual stuff on our dime but the customer pays for site specific and we do not negociate that issue even on full maintenance accounts. i personally dont beleive in free stuff as service trucks and men are very expensive but i do beleive in restraint and honesty in billing.