"Good information from customer to service dispatch is always beneficial".
heck " Good information " is always beneficial, no matter where it comes from.
To be painfully honest, I almost only use the info I get from the dispatcher as humor to occupy my mind while waiting at traffic lights.
I hope your techs keep their mind on driving rather than thinking about the future while driving (living in the the present), and have played the kids game that they tell a secret phrase to one person and that person sends it on, around the room, and after about 20 people the phrase is told to the room to see how it changed. that is about like the info we get from the dispatcher. the operator told his supervisor, who told the manager, who told the accounting department, who told the secretary, who called the dispatcher, who told you, and only the 2 people at the end (the operator and the tech) even know what the front or rear of the forklift are.
In my [not so] humble opinion, what the dispatcher has to say about what the problems are, is an assumption that their is some reality connected. heck, they often don't even get the correct unit number, much less the correct model and serial numbers, and that is not the dispatchers fault.