Mr. Tom Lawson, I think that you should give Ed Orlowski of Florida Lift Systems an opportunity to resolve your issue. Florida Lift Systems, Inc., in business since 1952, with offices in Tampa, Orlando, and Winter Haven has recently won Toyota's highest honors based on performance and support of their customer's needs. Our goal is to provide our customers with a competitive advantage in their business through the products and services we provide. I do believe that Florida Lift Systems or Southern States Toyotlift can and will resolve issues that you may now have because of changes that the manufacturer felt that they needed to make changes in the territory. Please alow Ed or myself (Charles D. Painter 904-764-7662 ext. 139)to have a face to face meeting with you. I would appreciate the opportunity. And this is not lip service. I have been with Southern States Toyotalift (f\k\a Handling Systems Engineering, Inc.) for almost 8 years and truely believe that we can only help. Thank you.