I'm looking for some feedback on the best dealer for service support in UK, we have multiple sites around the UK & I'm a bit tired of our current incumbents ability to do a couple of things.
1. Actually turn up.
2. First time fix with correct parts.

We use 3 different suppliers currently, and one of them is atrocious, I don't want to mention them at this stage, as I want to understand from the inside the industry, who is the better of the necessary evils so to speak.
We are predominantly picking truck, reach truck and CB users mostly electric with the odd gas thrown in here and there up to 4 tonne.
With a new fleet tender up next year, service is key.
Cheers Burt.