I too agree with the previous two posts. The key is service and providing the customers with solutions not just someone to turn a wrench or sale them a new truck. This requires dealerships to lean out the workfoce and replace them with ones who will provide the catalyst for this in their company. For the dealerships who are able it may be a better to adopt a more agressive stance by investing in internal growth initiatives that would provide for capturing a greater portion of disinfranchised customers, stray customers where the current procider can no longer service them and ones who are need of true solutions. This will bolster short term service revenue while setting the stage for the new sales growth when the economy corrects itself.