I recently came over from a Hyster dealer in New York. Let me tell you what I have found. I think that all of the major lines out there today have a decent lift truck. Toyota, Hyster, Yale, CAT, Nissan, etc. If you have been a loyale Toyota Dealer for 25 years, then obviously you have had a relationship with the local dealer. It sounds to me that you have some problems with your dealer that need to be worked out, and they are not a reflection on the quality of Toyota Lift Trucks as a whole. Look at the vast response you received from other Toyota Dealers that wish to help you out. Trust me, all of the other OEM's have issues too. Toyota prides itself on having happy customers and is one of the core ingredients to becoming a Presidents Award Winner. Why don't you give the local Toyota Dealer a call and see if you can work out your differences. After 25 years of faithful service, don't you think they deserve a chance to make you happy again? Good Luck.