We are currently restructuring our entire organization and I am afraid I am old world and could use some help. We are a"boxed" system now with each department working seperately. I am currently being asked to think outside the "box" and be inventive and creative. Help! It was suggested that hypothetically, we would no longer have set Parts and Service Departments. As Parts manager I would dispatch a set of service techs, take all parts orders, internal and external and have a support group handling inventory, billing and the front counter. Has anyone out there experienced this? I am feeling very old. Any suggestions or advise will be greatly appreciated.