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Oh - I'm sure there's going to be a warranty claim. This problem tied up 4 different dealer techs for the better part of a week. Between the wrongly placed cable on one unit and code 4:195 ( on all 3 new units)which finally went away after a complete mast re-calibrate.
These techs are claiming that they have absolutely NO contacts at BT/Toyota that they can reach out to for tech support?? If true I find that absurd. I know at least this dealer, does not sell many of these machines , and I'm led to believe that there are not that many sold in all of Canada.
I have NEVER seen a TSB (technical service bulletin) in their hands and the training they received is years old and not really applicable/relevant anymore.
The salesmen of course would never admit this is so, but I feel they don't think the training is warranted given the small fleet they have out here.
So as an end user we are left with brand new equipment that doesn't work and no where to turn.
It's a little scary.
My only recourse, once off warranty, many times, is this forum, and the good people who bail me out with all their help.
If anyone can shed some light as to why this dealer cannot get tech support (if it exists) I would sure like to here it.
In this day of modern communication methods surely the distance between Sweden and Canada can't be that big a deal.
Your thoughts please.
  • Posted 18 Sep 2018 00:37
  • By UncleSi
  • joined 12 Feb'13 - 135 messages
  • Manitoba, Canada

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