Discussion:
Error 4372

Hi we have this eje 2017 model that had a very intermittent fault.

When it faults it cuts out hydraulics only. I've gone through the error list and it's always the same code that come up refering to the tiller head sensor analogue implausible.

However when truck is working the hydraulic works irrespective of tiller position anyway.

Can anyone shed any light please as to what could be the fault. Battery is fine and holds up well under load.

Thanks in advance.
  • Posted 16 Mar 2022 05:04
  • By elektrodrive
  • joined 2 May'08 - 747 messages
  • West Midlands, United Kingdom
enquiries@elektrodrive.co.uk

http://www.facebook.com/pages/Elektrodrive/135894223166624
Showing items 1 - 9 of 9 results.
Hi Elektrodrive.
Check tillerhead for SW updates. Jungheinrich is aware of this error, and has an update for the firmware in tillerhead. The error occurs when there is no neutralzone in either drive or lift/lower. The update expands the "window" in neutral to be wider.
Best regards, Max
  • Posted 21 Mar 2022 07:41
  • By Fittermax
  • joined 17 Jul'08 - 171 messages
  • Denmark
Thank's for helping. Contact d-b-a@mail.com
P i s s Work, gone fishing
Ok thanks
  • Posted 17 Mar 2022 22:12
  • By elektrodrive
  • joined 2 May'08 - 747 messages
  • West Midlands, United Kingdom
enquiries@elektrodrive.co.uk

http://www.facebook.com/pages/Elektrodrive/135894223166624
this is a very common problem with these steering maps. There is currently no zero travel switch position. If there is no obvious backlash on the hairpin, then do as I wrote. At the moment, I have not yet won so that it would be possible to calibrate them, this is still in the process of work.
  • Posted 16 Mar 2022 07:23
  • By pavel_y
  • joined 27 Jan'16 - 52 messages
  • Donetsk region, Ukraine
Specialized repair of electrical equipment warehouse. Repair of controllers and components
It's an open environment. No real humidity. Do you think it could be the card inside the tiller unit as suggested by other engineer? I know the tiller.sensor.doesnt affect the hydraulic, but could that card be the issue?
  • Posted 16 Mar 2022 07:18
  • By elektrodrive
  • joined 2 May'08 - 747 messages
  • West Midlands, United Kingdom
enquiries@elektrodrive.co.uk

http://www.facebook.com/pages/Elektrodrive/135894223166624
Ok thanks for the information.
  • Posted 16 Mar 2022 07:16
  • By elektrodrive
  • joined 2 May'08 - 747 messages
  • West Midlands, United Kingdom
enquiries@elektrodrive.co.uk

http://www.facebook.com/pages/Elektrodrive/135894223166624
if the equipment works in conditions of high humidity, then remove the upper steering wheel card and put it in a warm place for 2-3 days
  • Posted 16 Mar 2022 07:16
  • By pavel_y
  • joined 27 Jan'16 - 52 messages
  • Donetsk region, Ukraine
Specialized repair of electrical equipment warehouse. Repair of controllers and components
yes , mismatch in the two signals from butterfly sensor. Only way replace the printcard in steering head
  • Posted 16 Mar 2022 07:09
  • By tr_doctor
  • joined 4 Dec'20 - 186 messages
  • Netherlands
Regards
Yes the tiller is working fine. So you reckon the card in the tiller arm at the top?
  • Posted 16 Mar 2022 06:06
  • By elektrodrive
  • joined 2 May'08 - 747 messages
  • West Midlands, United Kingdom
enquiries@elektrodrive.co.uk

http://www.facebook.com/pages/Elektrodrive/135894223166624
look in diagnostic software the picture of the tiller , you can see the butterfly move correctly. It is canbus to controller , replace for new card and try again to
  • Posted 16 Mar 2022 05:20
  • By tr_doctor
  • joined 4 Dec'20 - 186 messages
  • Netherlands
Regards

Post your Reply

Forkliftaction accepts no responsibility for forum content and requires forum participants to adhere to our rules of conduct. Click here for more information.

If you are having trouble using the Discussion Forums, please contact us for help.

Aichi RX07B
Yokohama, Japan
Used - Sale
Terberg RT223
Balling, Denmark
Used - Sale
Global Industry News
edition #1260 - 11 December 2025
In this week’s Forkliftaction News we report on DHL Supply Chain signing a deal to deploy autonomous mobile robots (AMRs) at its Mexican retail operations and look at Guidance Automation’s successful trial of an AMR with a hydrogen fuel cell... Continue reading
Global Industry News
edition #1260 - 11 December 2025
In this week’s Forkliftaction News we report on DHL Supply Chain signing a deal to deploy autonomous mobile robots (AMRs) at its Mexican retail operations and look at Guidance Automation’s successful trial of an AMR with a hydrogen fuel cell... Continue reading
Aichi RX07B
Yokohama, Japan
Used - Sale
Terberg RT223
Balling, Denmark
Used - Sale
Upcoming industry events …
January 28-30, 2026 - Bangkok, Thailand
March 4-5, 2026 - Detroit, Michigan, United States
March 24-26, 2026 - Stuttgart, Germany
Movers & Shakers
Jett Chitanand Jett Chitanand
President EPG Americas, Ehrhardt Partner Group (EPG)
CEO, Duravant
Manager of automated solutions engineering and implementation, MHS Lift
President and CEO, Manitou Group
Global Industry News
edition #1260 - 11 December 2025
In this week’s Forkliftaction News we report on DHL Supply Chain signing a deal to deploy autonomous mobile robots (AMRs) at its Mexican retail operations and look at Guidance Automation’s successful trial of an AMR with a hydrogen fuel cell... Continue reading
Editorial calendar - planned features
CONSTRUCTION FORKLIFTS
HANDLING GOODS IN THE COLD
LOADING/UNLOADING FREIGHT
BROWNFIELD AUTOMATION
FORKLIFT ATTACHMENTS
BATTERY AFFORDABILITY AND LIFETIME
FORKLIFT SAFETY