For the customer I look after:
Buying a control card from the OEM is actually a lot CHEAPER, same with reach truck gearbox & also a lot of other part's.
I get the feeling TVH buys the part from the OEM then sticks its mark up on top & then tries to sell it to my customer for an overinflated price.
I have also found the last lot of TVH supplied chain the customer bought to be poor quality Chinese rubbish.
Had many issues in the past with TVH recon gearboxes for smaller indoor equipment, the fact is we found out a brand new OEM gearbox is only £100 more then a TVH recon & new OEM supplied unit comes with a much better warranty.
Some things TVH does well, quality parts supply at a decent price it seems is getting less & less each year.
It seems the OEM's have figured out that a sensibly priced part's supply is the way to get extra money out of customers after they have supplied them with a forklift.
what is OEM when you hef the same quality as TVH but over paid buy whit TVH is buy with sense not with customers shekels.some parts of TVH are better than OEM some are......
tvh -
wheels for crown are oem
control cards are not protected
chains just better buy
they set up one of my customers as a dealer just down the street not a dealer not a national account they are an end user that was buying parts from us now they are in the forklift parts business watch out unspecified aftermarket parts company is getting arrogant
Yeah OEM is best, but TVH has a lot more in stock then a lot of dealers or importers (as Linde). Some parts of TVH is OEM, but when they make it (or have it made) themselves it often is crap. Too many examples. And indeed no compensation for labour.
Shipping is perfect: the parts are there before I'm at work at 08.00.
Hope TVH reads this and learns from this. They should give the choice OEM or aftermarket: They have access to all OEM parts!
Every one is correct with the TVH, congratulations, your reward will be one correct part that will fit,last,and not cost you any extra labour.
I get that too, wrong part but the label has the right part number on it. The person pulling the order grabs the wrong part and sticks the right label on it. I've wasted a lot of labor hours messing around with problems like this and poor quality parts that fail or just don't work right out of the box. As for pricing, it's get them for as much as they can. A Clark part that costs me $70 they will sell to a Clark dealer for $40. I can't complain about shipping. If I order by 5:30 pm, it's here the next morning at 10:00 am, standard shipping $13-15.
Latest TVH issue I've found is charging well over the odd's for a part, 10 x the cost of the OEM part, that's after a week waiting for it to turn up from TVH.
Also the wrong part turning up as someone has put wrong label on it yet again.
If the OEM got together they could knock out TVH part's supply pretty easily.
Sometimes TVH does in a pinch when OEM is out of stock. My recent run in with TVH since OEM was out of stock cost the customer 2 more days rental and me another 200 mile round trip as what was sent was not as labelled. Funny as the right replacements they sent second time around was marked same part number as the ones sent back. I hate to order anything but OEM but sometimes you got to take a chance ey?
No back charging of labor here either- as forkin said- lucky to get credit-(with TVH)-
Also have to agree again that parts prices are close to OEM in some cases- I use OEM parts where the job requires a lot of labor- don't wanna eat a ton labor if the parts go south
Are you talking about TVH by any chance? We have noticed a lot of crap quality parts coming from them recenty and to be honest I have been finding that some OEM parts are as cheap as the crap they are selling.
We have also been finding their shipping costs to be expensive recently.
Oh and charge labour back to them!! No chance, it's bad enough getting credit on the parts as it is!