The organizers state:
Increasing Customer Satisfaction & Reducing Costs In Your After-Sales Service Through Effective Spare Parts & Logistics Strategies

What will you learn?

How to minimise your inventory and maximise customer service
The benefits of centralising versus de-centralising
Outsourcing versus keeping operations in-house
How to manage your extended enterprise relationships
Assessing the various forecasting methodologies
How to create and maintain your global support chain network
How to deliver an effective mission critical service
Improving the performance of your field engineers
How to best measure your performance