Seminar / workshop

Achieving Service Profitability in a Material Handling Dealership

United States, Atlanta, Georgia - October 17-18, 2005
Utilizing a combination of fundamental business principles and CMC's Dealer Business Model, participants will learn the characteristics that define a successful dealer's service department and gain an understanding of how to immediately apply these principles within their own company or department.

This powerful two-day seminar presents the CMC Dealer
Model used successfully by hundreds of industrial
equipment dealers and distributors around the world.
Perhaps you missed the seminar the first time around, or
you have added key managers who have not had the
opportunity to attend Achieving Service Profitability. This
is the ideal opportunity to indoctrinate your management
team in the most successful approach to running service in
an independent dealership. If you have attended the
Achieving Service Profitability seminar in the past, this is
the time to refresh and reinvigorate your passion for your
business.
This session is targeted specifically to Material Handling
dealers. We will present the CMC Financial Model,
performance benchmarks and best practices gleaned from
some of the best performing Material Handling dealers in
the world.
Utilizing a combination of fundamental business principles
and CMC's Dealer Business Model, participants will learn
the characteristics that define a successful dealer's service
department and gain an understanding of how to
immediately apply these principles within their own
company or department.
With more than three decades of experience
in your industry, CMC is uniquely qualified
to show you how your business can be
more successful, more profitable and
more valuable.
Date(s)
October 17-18, 2005
Time(s)
8 am - 5 pm
Venue
Embassy Suites Hotel Atlanta Airport
Ticketing
$899USD per first registrant, $499 each additional person
Program
Market & Making Money in Service ; Characteristics of a Successful Service Department-Fundamental Business Strategies; Drivers of Service Profitability
Introduction to the CMC Material Handling
Service Model Including Interactive Spreadsheet; Benchmarks for Material Handling Dealerships; Fundamentals of Marketing and Sales

Marketing and Sales- Service in Your Value Delivery Vision; Your Value Proposition; Service Department - itical Variables; Equipment Fleet Management;
Staffing the Service Department; Service Vehicle Recovery Approaches; Open Forum & Question/Answer Session
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