TVH presents MyTotalSource

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- 18 Oct 2012 ( #587 )
3 min read
Click image to enlarge
Click image to enlarge
Interactive webshop for parts inquiries and orders.

Thanks to the new MyTotalSource webshop, customers of TVH can now, among other things, request prices, place orders and identify parts online. Until recently customers had to install the TVH Quick Source program to do so. With MyTotalSource the customer now simply has to log on to www.mytotalsource.tvh.com


MyTotalSource is for TVH, as global leader in the sales of spare parts and accessories for lift trucks, aerial work platforms and other inplant vehicles, the crowning glory of several months of work.
MyTotalSource is compatible with Android, Mac, iPad, Windows ... For the customer this means an unprecedented flexibility: if an internet connection is available, the program is accessible always and everywhere.

Immediate picture, price and availability
In case of a price inquiry the customer can now call up a price and availability in one go either per article or for multiple articles. The user immediately gets to see a photograph and description per offer line. This way he/she can easily check if the correct article reference was entered. At the same time the customer also sees the stock level and the price. Even calling up extra technical info and copying multiple offers into one order can be done very easily.

Easy ordering in 4 steps
Placing an order is done according to a clear four-step plan: creating the order basket, entering the article references, checking the input and confirming the order. MyTotalSource will automatically complete the usual shipping and order details for the customer in question. This makes ordering even faster.

Settings per type of user
To guarantee an optimal user-friendliness, 6 user profiles were determined. The administrator has access to all modules. He/she can create and manage the correct profile for all users.
In addition the application contains profiles specifically attuned to the purchaser, researcher and warehouse manager. The accounts department for their turn, are capable to manage invoices, receive them electronically and download them.

Innovative search engines to identify parts
By means of the innovative and handy search engines MyPartsFinder (search by make and type of machine) and MyProductSearch (search by technical details or specifications), users can identify the correct article number themselves. If they are unsuccessful, then customers can also complete the online inquiry form. TVH will then identify the parts for the customer.

All-in-one program
In addition to the offer, order and research possibilities, MyTotalSource also offers other interesting modules. The application allows the customer to consult all the TVH catalogues and via the button Info & promo the customer can view all active promotions. And last but not least, an after-sales module was integrated. Customers can register, request and follow up a returns request online up to 6 months after delivery of the goods.

For more info:
TVH - Thermote & Vanhalst
Brabantstraat 15 - 8790 WAREGEM
Tel 056 43 40 82 - Fax 056 43 46 80
E-mail: debbie.manhaeve@tvh.com
Web: www.tvh.com

TVH - Thermote & Vanhalst is a world-wide supplier with customers in more than
162 different countries. As a 'One-Stop Shop' the company offers a full service in lift trucks, spare parts, accessories, rental, repairs and handling equipment with a guaranteed fast delivery at a competitive price. From the simplest hand trolley to the heaviest lift truck, from the smallest nut to the complete chassis. Regardless of the brand, type or year of construction of the lift truck, TVH always has a solution ready. TVH's unequalled know-how is reflected by a database of 16 million article numbers, of which well over 450.000 references are in stock.

Click here to visit the TVH Shopfront

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TVH Headquarters
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Brabantstraat 15,
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