Northgate Markets is using Crown's InfoLink

Northgate Markets, a chain of supermarkets in Southern California, is reaping the results of its recently fortified safety and compliance efforts at its distribution centre in Anaheim. Working with Crown Equipment, the family-owned and -operated business has achieved its lowest injury rate in 11 years and reached full compliance with forklift operator pre-shift inspection requirements.

Looking to improve inspection documentation and impact avoidance, Northgate Markets implemented Crown's InfoLink wireless operator and fleet management system to monitor and manage every motorised vehicle in its fleet. This includes more than 100 Crown forklifts and non-Crown equipment.

From setting impact thresholds for each forklift to electronically filing vehicle inspection data and impact reports, InfoLink has helped Northgate Markets improve operator compliance, productivity and safety. In fact, since implementation, the company has seen declining workplace injury rates for the past three years.

"With Crown's InfoLink, I get pre-trip inspection reports on every piece of equipment that every individual gets on every day, period," says Keith McCarron, director of distribution, Northgate Markets. "In every operation I've ever been in, it's really difficult to fill out a piece of paper and turn it in every day at the beginning and end of a shift. Now I get 100% return. No matter what, I know that piece of equipment is being operated safely."

Northgate Markets' materials handling fleet varies from forklifts working in the elements outdoors to reach trucks working on smooth floors indoors. According to McCarron, the ability to adjust InfoLink's impact thresholds to meet these various applications has been crucial to minimising impacts while also modifying operator behaviour.

"We've had a steady decrease in injuries and Crown's operator and fleet management system is a part of that program," says McCarron.