Bryan R Cummings - Seeks Full time Position

Industry Type: Materials handling
Current Occupation: Branch Manager, Service Manager or Product Support Representative
Personal Preferences

Seeking a progressive organization that allows and ecourages its team members to grow both, professionally and personally.

Materials handling

Full time

Southeast

United States

Branch Manager, Service Manager or Product Support Representative

Professional Profile

Professional Experience
Komatsu Forklift USA Inc. 2007---2008
Product Support Representative
Northeast Region
* Served as liaison between Komatsu and its dealers with regard to product support issues.
* Communicated objectively with management, dealer body, associates and suppliers in the interest of
customer satisfaction in an effort to maximize Komatsu's market share in the northeast.
* Represented Komatsu Forklift with regard to the administration of warranty and goodwill policies and
decisions.
* Promoted dealer and customer satisfaction of product.
* Investigated product problems and provided detailed reporting to Head Office regarding all dealer
activities.
* Provided follow up of all retrofit & recall campaigns.
* Acted as parts/service management and technical consultant to dealer principles, general managers and
parts and service managers.
* Acted as the catalyst between Komatsu Training Department and the dealerships to enhance the
technical knowledge and skills of dealer personnel.
Hussmann Corporation 2006
Tampa, Florida
Service Manager
* Coordinated initial Preventive Maintenance Program for large retail chain leading to total service for 83
stores statewide.
* Trained service technicians in collaboration with the Service Manager for South Florida and the Training
Department resulting in five technicians qualifying as Certified (Level II) and two as Professional (Level
III).
* Recruited service technicians in conjunction with Human Resources to provide better service in the
northern region of Florida.
* Managed daily operations of Service Department for northern half of Florida.
* Monitored daily production reports and technician utilization to determine impact on profit and loss.
* Assisted with Accounts Receivable Department in collection of past due accounts.
Barloworld Handling, Inc. 1995-2006
Tampa, Florida
Career Progression
Branch Manager 2000-2006
Service Manager 1997-2000
Road Service Technician 1995-1997
* Negotiated service contract with Wal-Mart Stores, Inc., while maintaining growth of the business of the
facility resulting in over $1.5 million in revenue for Barloworld Handling.
* Gained warranty recovery from a $20K loss to a $10K gain resulting in branch employees qualifying
"gain sharing" at the end of fiscal year.
* Increased technician base from 17 to 24 to lower response times on service calls in Ocala - Naples
territory.
* Reduced percentage of receivables over 60 days from 21% to 8% increasing cash flow.
* Increased bottom line profit growth from 7% to 12% through cost controls and increased cash flow.
* Managed daily operations of branch including: setting and meeting a $4.6 million budget for fiscal year.
* Selected to participate on the Barloworld "Global Team" to test, train, and roll out initial SAP software
and upgrades for all divisions.
* Increased rental fleet utilization by 11% exceeding budgeted profits.
* Lowered equipment downtime due to warranty repairs from 17% to 3% allowing branch to gain
"Preferred Vendor Status" with customer.
* Oversaw Preventive Maintenance and ongoing maintenance of 38 industrial sweeper/scrubber units and
warranty repairs for approximately 50 Hyster forklifts at one customer location.
* Monitored technician utilization, effective billing rates, and response times along with Preventive
Maintenance completion percentages allowing Service Department to achieve budgeted goals for first
time in two fiscal years.
* Analyzed and monitored production, branch revenue, and aged trial balance reports to determine impact
on profit and loss.
* Conducted training for three Service Managers in preparation for promotion to larger facilities.
BPS Equipment 1993-1995
Raleigh, North Carolina
Shop Foreman
* Oversaw all shop operations of rental company including pre- and post-rental inspections of equipment
along with scheduling PM and repairs.
* Responsible for productivity of eight shop technicians decreasing equipment down time and increasing
equipment utilization.
American Hi-Lift, Inc 1991-1993
Atlanta, Georgia
Road Service Technician
* Preventive maintenance and repair of rental equipment at customer locations.
Aerial Platforms ,Inc 1989-1991
Atlanta, Georgia
Road Service Technician
* Preventive maintenance and repair of rental equipment at customer locations.
Twomey Grain Company 1988-1989
Smithshire, Illinois
Receiving Agent
* Responsible for weighing and documenting loads received for drying and storage.
United States Marine Corps 1984-1988
Tustin, CA
Aircraft Ground Support Equipment Technician
* Maintained equipment at a 90% Ready for Issue status in conjunction with Tractor Shop personnel
resulted in receiving 2 Meritorious Mast Awards.
* Achieved "outstanding" score during Wing Audit in conjunction with Support Equipment Shop; received a
Meritorious Mast Award.
* Honorable Discharge-Corporal
Education and Training
* Completed two years in General Studies, Monmouth College, Monmouth, IL
* Management Training Program, Barloworld Handling
* GE EV 100 Troubleshooting and Maintenance Training, Barloworld Handling
* Aircraft Ground Support Equipment Technician, Tustin, CA
* Aircraft Ground Support Equipment Technical School, Millington, TN
* Gradall Maintenance and Troubleshooting School, Raleigh, NC
* American Service Engineers (ASE) Technical Electrical School, San Diego, CA
* American Service Engineers (ASE) Diesel School, San Diego, CA
* American Service Mechanics(ASM) Gas Turbine 85 Maintenance and Troubleshooting School, Cherry
Point, NC
* BBX50/AC Drive Training Komatsu Forklift USA.
* AX/BX/CX/EPA Training Komatsu Forklift USA
Certifications and Licenses
* JLG Factory Certification
Awards
*

Education and Training
* Completed two years in General Studies, Monmouth College, Monmouth, IL
* Management Training Program, Barloworld Handling
* GE EV 100 Troubleshooting and Maintenance Training, Barloworld Handling
* Aircraft Ground Support Equipment Technician, Tustin, CA
* Aircraft Ground Support Equipment Technical School, Millington, TN
* Gradall Maintenance and Troubleshooting School, Raleigh, NC
* American Service Engineers (ASE) Technical Electrical School, San Diego, CA
* American Service Engineers (ASE) Diesel School, San Diego, CA
* American Service Mechanics(ASM) Gas Turbine 85 Maintenance and Troubleshooting School, Cherry
Point, NC
* BBX50/AC Drive Training Komatsu Forklift USA.
* AX/BX/CX/EPA Training Komatsu Forklift USA
Certifications and Licenses
* JLG Factory Certification
Awards
* Meritorious Mast-1985,1986,1987
* Good Conduct Medal Awarded-1987 covering previous 3 years.
* Non-Commissioned Officer (NCO) of the Month-1987
* Overseas Service Ribbon-1987

19 years experience in the material handling and rental equipment industries.

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