i think its going back to the time where quality is the major factor in the decision to buy, people have tried to buy the cheapest but now they have realized that value means a lot, better than price only...its value, value and value

This was posted by coalminer:

coal_miner
yorkshire, United Kingdom as an ex barlow employee the writing was on the wall 10 years ago, there was such an arrogance among managment that barlow knew best, there attitude was that they were privelaged to deal with barlow ,barlow didnt need them they need barlow,they started to loose customers to toyota,linde etc so they started to charge there existing customers over inflated prices for damage etc, to reach there targets, customers told them to get lost so they charged the ones that were left even more to reach there golden targets, it became a viscous circle. they then centralised things which again lost customers.customers want local support not faceless call centres. another problem was most of the middle managment seemed to always promote up the ranks relatives, friends and the occasional baby sitter you could be the biggest idiot in the world if you had a relative as a manager you got up the tree, you could write a book about it and there stupidity,


Posted 13 Mar 2009 08:59 AM


Boy, did you hit the nail on the head. This is exactly what went down here in the US.

yep. i did 8 years.worked with some good people,had good customers,had a good manager..but the guys who drive the mercs and the beamers seamed intent on sinking the ship!!...and then trying to blame us at the bottom for it.

Totally agree with u barlows has lost the plot with there pricing big time

yes 5 years

Coal Miner and tugmaster have you ever worked for barlow's

as an ex barlow employee the writing was on the wall 10 years ago, there was such an arrogance among managment that barlow knew best, there attitude was that they were privelaged to deal with barlow ,barlow didnt need them they need barlow,they started to loose customers to toyota,linde etc so they started to charge there existing customers over inflated prices for damage etc, to reach there targets, customers told them to get lost so they charged the ones that were left even more to reach there golden targets, it became a viscous circle. they then centralised things which again lost customers.customers want local support not faceless call centres. another problem was most of the middle managment seemed to always promote up the ranks relatives, friends and the occasional baby sitter you could be the biggest idiot in the world if you had a relative as a manager you got up the tree, you could write a book about it and there stupidity,

well said coal miner,you hit the nail on the head there.yes barlow is a huge company,but the past few years have shown that the current management have no idea how to run it.wheres freightliner,wheres ditch witch,ppc,steralin,vaccuum tech?they've all been unbundled becuase barlow managment didnt understand their buisnesses!! and that came from a barloworld manager!soon as nacco start selling trucks dirrectly in the uk the better.

Barlow is a huge company and if anyone bales out anyone then it would be Barloworld baling out Nacco.

only problem is there's 12 million of us all on the same numbers, might be lucky & get £1.00 each. lol.

No probs Dave your welcome.

The hole market needs to change Chears tony for loto numbers i can buy that place in spain
now.

Coal miner! the numbers for this sat's lotto are :01, 23,27.32,44,48...keep it to yourself. :-)

lol, lets be honest that covers every company in the uk. rip off britain.

any chance of next weeks winning lottery numbers chaps, you all seem to be able to predict the future. a lot of these big companies have been asking for trouble for years,they have been giving forklifts away to gain market share , then relying on ripping off customers with over the top damage bills, trying to make up revenue, the forklift trade as a whole needs to wake up and smell the coffee. the way the trade is run is a shambles,dump all the stupid aim contracts, only body that wins is the customer, sell the customer a truck for a fair price, service and repair it for a fair price and stop ripping the customer off, if only the customers of the uk knew the half of the ripp off greed culture the forklift trade has become.