I WORKED FOR A TOYOTA DEALER, A FEW YEARS AGO AND I CAN SAY THEY WILL TRY ANY UNETHICAL AND EVEN HAVE BEEN CAUGHT DOING IT. MOST OF THE TIME IF THE CUSTOMER STAYED WITH THEM THE BACKCHARGING THE CUSTOMER WOULD BE FORGIVEN I DON'T THINK THAT TOYOTA WOULD SEE IT THAT WAY, WE EVEN SEEN IT PUT BACK INTO THE LEASE AND UNFAIRLY HIDING IT FROM THE CUSTOMER. OR BILLING IT TO EACH WORK ORDERS AT A LATER DATE THATS, HOW OUR MANAGEMENT WORKED,IT WAS ABOUT THE BOTTOM LINE, THAT IS WHY I AND 45 OTHER MECHANIC AND MANAGER LEFT IN FOUR YEARS..THINK ABOUT THAT FOR A SECOND.