How do you peoples deal with the customer that stands there and watches everything you do, the whole time you're working on their forklift? I have a few that drive me nuts. I even have one that insists I tell him exactly when I'll be there so he can make sure he is there to "help me". And then there is some places, with several employees, where it is like, "lets go gather around and talk to the forklift guy".
With very simple repairs it doesn't bother me but complicated repairs it does. I did the upper lift cylinder seals on a older Clark the other day with the owner looking over my shoulder for 3 hours.
I do give them hints that I'd rather be left alone, and sometimes it works. But if it's the owner of the lift I'm polite and don't say anything. Many times I've had to say "please back away from the forklift". Do you continue to work as they talk to you and ask questions or do you stop for a while when they want to talk? If I can take the lift outside, I'm like, "see you later" and disappear around back of the building, along side my service truck.
I can work on lifts so much faster and accurately if people just leave me alone. It's just a few customers, but I don't like it. Anyone of you field service guys have problems like this?