You're right mrfixit- things have changed. No more vendor loyalty, parts you can't rely on to fit or work (even if bought at the dealer), customers wanting instateneous results, getting more done with less man power... the list goes on. The more I hear about what dealer tech's have to put up with, the happier I am I never worked for one. I never heard of a "industry standard" for a tech/lift ratio, it seems that it's really up to the dealer on what ratio they're comfortable with. I must say I also never heard of a parts/hours ratio either. Raytech- would you expand on that arena?