David;
What Ed's position is; it is well worth taking note of. The labor pool one should be drawing from should be all races, nationalities and sexual orientation. Having spoken with a number of dealer principals throughout the years, the same general problem comes up. It is not the physical body, but the level of skill and knowledge this physical body possess that counts. This is what makes the greatest difference between a winning dealership and a average one. The comfort level of ones employees will determine the stability of a dealerships customer base and it's workers. Like every sports team the winning team will always be the one with the largest"team" effort. For management to get involved to what appears to be impropriety or favoritism could end up with them getting bit in the buttock.