Most of our Field Servicemen have their first job set up already with parts loaded on his van the day before for the job. Most times it's closer to leave straight from his house to the job, hence actually saving the customer time and money. Our Techs that live far away from our shop do leave the service vehicle at the shop and drive their on POV to work. My company is a little different from many other companies due to we are a full line dearship (Heavy Equip, power generation, over the road trucks, marine & lift trucks). This allows us to have over 29 facilities, where our competitors might have 2-3 facilities in the same area. With this said, our customers are not being taken advantage of. I agree with some of what you said, but as I said before, being a field service tech in my company is earned and has it's benefits.