What goes on in the minds of management sometimes boggles the mind. I used to work for another company as a technician. One time I was at a customer doing a routine pm service when I noticed that the truck had no middle speed. It was a resistor truck and one of the tabs had broken off the resistor. The customer told me to go ahead and repair it. I removed the resistor and cleaned it up. It was a monel type resistor and I just happened to be beside a welding shop so I walked in and asked them to spot weld the tab back on. cost..$10.00 cash. I re-installed the resistor and charged the customer $20.00 for the repair plus my labour.
Well the next day when I handed in my work orders I was called into the managers office for a reprimand. In the office was the manager , the service manager and the parts person. I was told that if I ever did that again I would be fired. They said I just cost them $300.00 since that is what the profit was in a new resistor. The resistor was a non servicable part according to them and should have been replaced. They also did not give me back my $10.00.
To make a long story short I do not work for that company anymore. My current employer loves the fact that I am creative and innovative and put the customers interests first. I have been with my new employer for the last 26 years. You just have to put your principals first.
HG