Report this forum post

Here's why it won't work:

Customers.

Flat rate works int he automotive world be cause the vast majority of an auto shops customers are not there when the work is being preformed and do not have a firm grasp on how long the actual work takes. Most times they drop off in the morning and pick the car up in the evening or the next day and are charged how ever many hours the job bills and are unaware of the actual time spent on the repair by the tech.

With the sort of on-site service that most of us have to preform we are out at the customer's facility and they, or their employees, see us there preforming the work and know exactly how long we are there. Try to get 8 book hours when your tech was there for 4 and they know it because they signed him out, or worse yet the visitor log tells them. Never mind the fun times the tech is going to have when he has to try and get a work order for 8 hours, plus travel, signed when he was only working on the truck for 4 hours... No thanks!

Shop work it can be used without issue but if your labor rate is based of of straight time you are just kind of ripping off your customer.

Manufactures pay out book time for warranty work to protect themselves from unscrupulous dealers. I have had a chance to look over warranty submissions that a manufacture we work with gets and some of the times dealers try to charge for simple jobs is completely insane!
  • Posted 14 Feb 2010 07:08
  • By notoriousDUG
  • joined 5 Nov'09 - 6 messages
  • Illinois, United States
Deeds not words

This is ONLY to be used to report flooding, spam, advertising and problematic (harassing, abusive or crude) posts.

Indicates mandatory field
Fact of the week
The two internal cavities in our nose called nostrils function as separate organs. Each nostril has its own set of turbinates and olfactory receptors. The two independent organs work together through a mechanism called the nasal cycle, where one nostril is dominant for air intake while the other rests and is better at detecting scents.
Global Industry News
edition #1261 - 18 December 2025
In this week’s Forkliftaction News , we report on an activist investment firm increasing its stake in Toyota Industries Corp (TICO), in a bid to stop the privatisation of the materials handling equipment manufacturer... Continue reading

PREMIUM business

Hyster
Hyster is a world-leading provider of forklift trucks and services in the materials handling industry.
Latest job alerts …
Bensenville, United States
Bensenville, United States
Monmouth, IL, United States
Fact of the week
The two internal cavities in our nose called nostrils function as separate organs. Each nostril has its own set of turbinates and olfactory receptors. The two independent organs work together through a mechanism called the nasal cycle, where one nostril is dominant for air intake while the other rests and is better at detecting scents.