Derek,
Congrats here too. Can I suggest you rethink your labor rate. I left Toyota Lifttruck sales almost 12 years ago and realized within about a year that your good customers call because they want YOU to come solve their problems. Cost is secondary. I started at a discounted rate myself but tell myself and others that I did not open up to be the cheapest in town- just the best. I believe value comes from being proficient at what you do, good record keeping, and in our case- properly stocked service vans. Good luck!
Steve
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