Good afternoon we see this all the time folks put requested out electronically and because they are so busy and don't want to talk with a rep. Pls Google forklift dealers in my area call 4-5 of them and ask for sales dept and get 2-3 reps to come see you and confirm what you need. When you take delivery, you will be so much happier. OEM's are never going to call you back they deal primarily with national accounts not smaller businesses. If you were in Georgia, we would help you. Good luck.