on this model the access 3 contains the software, so you dont need to update other modules
assuming your new access 3 is installed correctly, are you getting any fault codes
is this a new access 3 or known good or unknown condition
have you completed the features section or as mentioned copy from access 2 to 3, assuming same software version
This is ONLY to be used to report flooding, spam, advertising and problematic (harassing, abusive or crude) posts.