We are experiencing mast roller failures on our relatively new BT reach's. In service approximately 1 1/2 years. The mast is a TXHB8500 new design I've learned. The rollers that are failing are the bottom ones that travel up and down in the stationary part of the mast. They are just falling apart and spitting **** all over, gouging the stationary mast channel badly.
This is happening at less than 5000 hrs. and now the second unit is down and needs rollers replaced, exact same failure as the first, at around the same hour meter. The 3rd one will be likely next. At first thought maybe a crappy roller bearing, but now??
We have run earlier models of BT same height etc. older mast model obviously for over 20,000 hours, for some 16 years now and never EVER had roller issues.
Anybody got any thoughts on this. We have (to my understanding) no way to talk directly to BT about this - and we aren't sure if the dealer is making any attempt to ask why this is happening. It's a very costly repair, and even worse is the downtime, also unusual, we are experiencing extremely long delays in parts delivery out of Sweden?
Doesn't seem to be the BT of old in quality or customer care. Disappointing to say the least.